Make It Right Guarantee
We pride ourselves on superior customer satisfaction and service - in fact, our Co-Founders still answer most of our Customer Service inquiries and connect with our consumers directly to ensure they feel great about our product and giving it to their pets.
There are scenarios, often outside of our control (hello, shipping carriers!), where our products might not arrive to you as intended or to the standard that we OR our customers would expect. In any such scenarios, we are 100% committed to Making It Right - whether it's replacing your items, refunding your order, or finding a local retailer where we can order products for you to pick up - we want to ensure we are solving any problems that might arise.
How much is shipping?
Shipping is calculated at checkout based on the size, amount and weight of the products being ordered in addition to where the products are going.
What is Brutus Bone Broth Shipping Policy?
Our goal is your satisfaction.
Contact us email@example.com with any questions or concerns.
All orders received Monday-Thursday will ship within 24 hours.All Orders received Friday-Sunday will ship on the following Monday unless Monday is a Holiday. We ship via USPS or UPS (depending on which option you select).For all orders shipping in the Contiguous United States over $49, Brutus Broth offers free shipping via USPS. USPS shipping days are Monday-Friday. Transit times exclude weekends and federal holidays. Other shipping options are available for additional cost. All orders shipping in the Contiguous United States under $49 are subject to a $7.99 flat rate shipping cost.For all orders shipping to HI or AK shipping is available via USPS and UPS.The rates are calculated at checkout. USPS and UPS shipping days are Monday-Friday.Transit times exclude weekends and federal holidays.Brutus Broth only offers International Shipping to Canada at this time via USPS or UPS.The rates are calculated at checkout.Shipping does not include Duties and Taxes which are the responsibility of the Customer.USPS and UPS shipping days are Monday-Friday.Transit times exclude weekends and federal holidays.All orders will be provided a tracking number, which will be sent in a confirmation email once the order is shipped.If an order was shipped to the wrong address and is being returned to sender, please contact us. We will double check that the address it was shipped to matches the address provided to us. If the address error was our responsibility, we will ship a replacement at no cost to you. Otherwise, we are happy to resend the package once it is returned to us at your cost and discretion.
What is Brutus Bone Broth Return Policy?
We genuinely believe in our products and stand behind them 100%. If you are not completely satisfied with your purchase from www.brutusbroth.com for any reason, we will provide a full refund. If your purchase was made online, please contact us at firstname.lastname@example.org or call 1-877-227-8878.
Unfortunately, we cannot guarantee the return policies of Brutus Broth products that are not purchased directly through www.brutusbroth.com. For products purchased from a third-party (e.g., brick and mortar store or online distributor), please return products with proof of purchase directly to the third-party, which will be subject to their return policy. If you have any problems with your vendor, we'd love to know about it. Please reach out to us directly in such a case.
What is Bone Broth and why is it different from regular broth?
Bone broth is a nutrient-dense broth made from the bones of animals using water, bones, and vegetables. The multi-day cooking process extracts nutrients such as collagen from the bones, which differentiates it from regular broths.
Why is Bone Broth good for my Dog?
Humans have enjoyed bone broth for hundreds of years as part of a healthy diet…why can’t man’s best friend enjoy it too? Bone broth contains incredible health properties that both humans and dogs benefit from.
Our bone broth:
- is easy to digest,
- moistens dry food to ease chewing for senior dogs,
- boosts flavors of ordinary food for picky eaters,
- hydrates and nourishes,
- contains no artificial colors, flavors or preservatives,
- contains added glucosamine and chondroitin to support joint health, and
- the natural nutrients can contribute to your dog’s overall health.
Why is Brutus Bone Broth better than other broths on the market?
Brutus Bone Broth has been masterfully formulated to provide maximum taste and nutrition for your dog. Unlike other broths on the market, we fortify Brutus Bone Broth with chondroitin and glucosamine to support your dog’s joint health.
Why should I buy Brutus Bone Broth instead of bone broths made for humans?
Brutus Bone Broth is low sodium and does not contain ingredients that are harmful to dogs such as garlic and onions. Additionally, Brutus Bone Broth is fortified with glucosamine and chondroitin for your pup’s joint health.
Where can I buy Brutus Bone Broth?
Brutus Bone Broth can be purchased online and can be found at over 3000 retailers and boutiques nationwide. Use ourBrutus Bone Broth Retaillocator to find one close to you!
Why is the interior seal under the cap already broken when I open it? Is it safe for my dog to consume?
Yes, it is definitely safe for your dog to consume!
Our aseptic package is equipped with a "Helicap", which is a one-step open top. The cap makes it easier for consumers to open the package.
Instead of opening a cap and then removing a foil seal or pull-tab, these two steps are combined into one convenient twist of the cap. The interior foil seal automatically breaks open once the cap is twisted off. You will find this new cap technology on most aseptically packed broths on the market.
We are manufactured in a USDA/FDA regulated facility and have the strictest food quality standards in place.
Is Brutus Bone Broth low sodium?
Yes! Brutus Bone Broth contains 0.1% sodium. In order to make our broth shelf stable we need to add sea salt. We use the finest, trace amount of sea salt in Brutus Bone Broth to ensure the proper pH is achieved to keep our product safe for consumption. Furthermore, like humans, dogs need some sodium. Generally speaking, most veterinarians use the following categories when discussing low-sodium diets:
- Dogs with no sodium restrictions require food with at least 0.5% sodium content (>100mg sodium/100kCal)
- Dogs who require mild sodium restriction should be offered foods with between 0.35% and 0.5% sodium content (80 to 100mg/100kCal)
- Dogs who require moderate sodium restriction should only receive foods with between 0.1% and 0.35% sodium content (50 to 80mg/100kCal)
- Dogs who require severe sodium restriction should be offered food with less than 0.1% sodium content (<50mg/100kCal)
Does the broth contain onions or garlic?
No, none of our broths contain onions or garlic.
Is the broth safe for dogs of all sizes?
Yes, dogs of all sizes can enjoy Brutus Bone Broth. Use our feeding guide to determine how much to serve to your dog.
What do I do with any unused broth after it expires after 30 days?
Although Brutus Bone Broth will not spoil after 30 days, it will start to lose its flavor. Many of our customers like to freeze extra Brutus Bone Broth into ice cubes to warm up later or to treat their dog to a tasty “pupsicle!" If you feed your dog our broth past the 30 day mark it will not harm them in any way.
Should Brutus Bone Broth be warmed up before serving it to my dog?
We find most finicky dogs like Brutus Bone Broth to be gently warmed, but most dogs enjoy it at any temperature. It even makes a wonderful frozen treat! *Please test the temperature before giving to your dog.
Does the broth need to be refrigerated?
Brutus Broth does not need to be refrigerated until after it is opened. It is good in your pantry, cabinet or on your shelf until the sell by date (we have a shelf life of 2 years so no worries about stocking up!). After opening, the broth is good for 30 days refrigerated.
How much Brutus Bone Broth should I feed my dog?
Our serving suggestion is per meal based on two meals a day. We recommend serving approximately 1/4 cup of broth per 25 pounds of body weight per meal. Adjust per your pet's needs. Refer to our feeding guide to determine how much Brutus Broth to serve your dog.
How should I start feeding my dog Brutus Bone Broth?
As with any new food, we recommend introducing Brutus Bone Broth into your dog’s existing diet slowly. It can be used to reconstitute dehydrated food, moisten kibble, and be mixed into raw or homemade food.
Does Brutus Bone Broth contain glucosamine?
Yes. One serving of Brutus Bone Broth provides 125 mg of glucosamine. A 25lb dog typically can take 250-500 mg of glucosamine. Our serving suggestion (1/4 cup of broth per 25lb of weight) is per meal based on two meals a day.
Is there a lower priced option I can buy?
Yes! Take a look at our newest product, Brutus on the Go! Each stick contains our beef flavored Brutus Bone Broth in a dehydrated format. One stick mixed with 8 oz of water makes 4 servings for a 25 lb dog.
Do you offer a wholesale option?
Yes, please reach out to email@example.com for our wholesale rates.
What joint supplements does Brutus Bone Broth contain and how do they help dogs?
We fortify our bone broth with Glucosamine and Chondroitin. Bone Broth naturally has glucosamine so is great for joints but our bone broth is the only bone broth on the market that is fortified with EXTRA joint supporting supplements. We also add turmeric to help reduce inflammation. Read more about thebenefits of bone broth on our website!
My dog is allergic to beef and chicken. Do you have any other flavors?
We are sorry to hear that! We are working on including additional flavors to our product line in the near future...maybe something your pup would be able to enjoy. Stay tuned!
Is Brutus Bone Broth safe for pregnant or nursing dogs?
We always encourage our customers to consult their veterinarian professionals when starting their dog on a new regiment, especially when they have underlying health issues, or are pregnant/nursing. Although, bone broth is very good for pregnant and nursing dogs we do add glucosamine and chondroitin. Pregnant and nursing dogs should not be given large quantities of glucosamine. If your vet feels it is safe for your pup to have bone broth during her pregnancy, we would advise you give it in small doses. We also suggest freezing in ice cubes to give her a frozen treat after her pups are born. It is very hydrating when they are nursing.
What exactly is "natural flavor"?
In the case of our Bone Broth, the natural flavoring is referring to the edible torula yeast. Torula yeast contains high levels of nutrients, amino acids, zinc and Vitamin B. It is often used in supplements for dogs because of its meaty flavor and nutritional value.
What is the difference between 'glucosamine' and 'glucosamine hydrochloride'?
Glucosamine Hydrochloride is more concentrated and contains less sodium than Glucosamine Sulfate. We use Glucosamine Hydrochloride in Brutus Bone Broth.
How are Brutus Bone Broth Biscuits different than other dog biscuits on the market?
Brutus Bone Broth biscuits are high-quality, delicious dog biscuits that are high in protein and low in calories. They make a delicious snack for your dog and come in both beef and chicken flavors.
Are your products organic?
All Brutus Bone Broth products are all-natural and non-GMO, but are not USDA organic.
Why do the biscuits break easily?
The ability to easily break our biscuits is a result of our use of all-natural ingredients with no fillers. This makes the biscuits easier to chew for dogs of all ages.
Why does your broth contain Potato Starch?
A small amount of potato starch is used as a carrier for key vitamins found within our broths.
Do your products have MSG? Is yeast extract MSG?
Brutus Bone Broth products do not contain MSG. While MSG is often disguised as "yeast extract" in many product labels, Brutus Bone Broth products use vegan yeast to reduce the sodium levels. Vegan yeast is not MSG and was selected to help provide maximum health benefits for your dog.
Do any of your beef products contain chicken?
Our beef biscuits do have poultry meal in them which is made from chicken. Our beef broth is chicken-free.
Where are your products produced?
Our commercial kitchen is in Minneapolis and we are packaged in Buffalo NY in a facility that is 100% hydro-powered by Niagara Falls. Both facilities are USDA approved.
Where do your ingredients come from?
All of our ingredients are sourced within the USA.
Where is Brutus Bone Broth made?
We make our Bone Broth in a human-grade facility in Minnesota and Co-pack in New York State.
Are your products eco-friendly?
We use eco-friendly aseptic packaging that is completely sustainable and package in a human-grade facility that is 100% powered by Niagara Falls. We also use a Climate Friendly online cart, allowing our customers to offset the carbon footprint of every purchase.
Can I feed Brutus Bone Broth to my puppy?
We have a lot of customers who feed Brutus Bone Broth to their puppies, because it softens their food, making it easier for them to chew with their little teeth. One important note is to make sure to use just enough to moisten the food (not soak it). Puppies' digestive systems are very delicate and since bone broth is a natural detoxifier, it can sometimes cause loose stools if you use too much.
Can I feed Brutus bone broth to my cat?
Yes! Many cats enjoy Brutus Bone Broth, albeit in lower doses. Please follow ourserving guide measurementsusing the weight of your feline. Additionally, as with any new foods being introduced into your pet's diet, we recommend doing so gradually.
How many calories do Brutus Bone Broth biscuits contain?
A single biscuit contains approximately 35 kcal. The term kilocalories (kcal) in pet foods and calories in human foods are interchangeable. For example, a cracker that is 35 human calories fed to a dog is counted as 35 kilocalories. A good rule of thumb, too, is that treats should only make up 10% of a dog's diet.
How much phosphorus does Brutus Bone Broth contain?
Our chicken bone broth has 6.86 mg of phosphorus per serving and our beef bone broth has 6.44 mg per serving. A serving is 1/4 cup per 25 lbs.
What is the carbohydrate content of Brutus Bone Broth biscuits?
The carbohydrate content in Brutus Bone Broth biscuits is 60%.
What is the Sodium % per serving of Brutus Bone Broth biscuits?
Brutus Bone Broth biscuits contain 0.08% Sodium per serving.