For products purchased on www.brutusbroth.com:
Brutus Broth does not accept returns. However, if you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order and we will provide a full refund. Please contact us at firstname.lastname@example.org or call 1-877-227-8878 to begin the refund process. Refunds are typically received by the customer within two business days of refund approval.
For products purchased from third-party retailers (grocery stores, pet stores, etc.) and not from www.brutusbroth.com:
Please refer to the return policy of the third-party through which you purchased your Brutus Broth products. We cannot process refunds or returns for Bruth Broth product purchases made from third-party retailers such as grocery stores, pet stores, or third-party online stores. If you run into any problems with your vendor, we would love to know about it and are happy to try to help. Please reach out to us directly via email@example.com in such a case.
Our Make It Right Guarantee
We pride ourselves on superior customer satisfaction and service - in fact, our Co-Founders still answer most of our Customer Service inquiries and connect with our consumers directly to ensure they feel great about our product and giving it to their pets.
There are scenarios, often outside of our control (hello, shipping carriers!), where our products might not arrive to you as intended or to the standard that we OR our customers would expect. In any such scenarios, we are 100% committed to Making It Right - whether it's replacing your items, refunding your order, or finding a local retailer where we can order products for you to pick up - we want to ensure we are solving any problems that might arise.
Our serving suggestion is per meal based on two meals a day.
We recommend serving approximately 1/4 cup of broth per 25 pounds of body weight per meal. Adjust per your pet's needs.