The Female Factor Hawaii Business Feature : Kim Hehir
Does a founder’s gender shape the evolution of a startup? Three female founders reflect on how being a woman has defined their businesses.
You’ve probably heard enough intriguing founders’ stories to know that an entrepreneur’s personal experiences and identity – whether it’s culture, ethnicity, religion, class or education – often leave distinctive imprints on their company. But how influential is gender when the founder is a woman navigating a space traditionally dominated by men?
We sat down with three Hawai‘i-based female founders to get their take on how being a woman has influenced their paths to entrepreneurship and their growing businesses: Liza Rodewald, Cortney Gusick & Kim Hehir, president and co-founder of Brutus Bone Broth
Though operating in different industries, each woman recognized a business opportunity born from their family circumstances. Women have traditionally been more family-focused and done the lion’s share of caregiving, so they may be more likely to find business inspiration in their family lives.
Family Origins,Female Perspectives
For Hehir, a family recipe provided unexpected entrepreneurial inspiration after a 15-year career that included stints in private equity, investment banking and hospitality branding.
“My mom always made this bone broth anytime we were sick. It was grandma’s chicken soup everyone knows,” says Hehir. When her sister, Sue Delegan, adopted a sickly rescue dog named Brutus, they began feeding him the homemade bone broth and were soon amazed by his transformation. The dog, Hehir says, improved both in health and appearance.
“He turned into this beautiful dog and people would comment, ‘Oh, you’ve got a new dog. What happened to that other dog?’ And my sister would say, ‘No, this is Brutus. This is the same dog.’ ”
Brutus Bone Broth for dogs was born, and the family-owned company now sells its products on Amazon, at natural food market chain Wegmans and at specialty pet shops in many states, including Calvin & Susie in Hawai‘i.
Shaping Company Culture and Customer Experience
Rodewald estimates her Instant Teams workforce of military spouses is 94% female. She says her company’s relationship-focused culture has been crucial in attracting and retaining talent, regardless of gender.
“We have a male on our executive team and I asked him when he was coming on – because he was very persistent about working with us – why do you want to work with us so much? He said, ‘Because your team and your culture is so great. There’s no ego; it’s just, let’s get this done and do the best that we can at this job.’ It’s funny because I heard that from both of the males that are on our core team.”
Gusick’s approach is also focused on relationship-building and she lets her nurturing instincts guide the customer experience. She says that aside from Pāhiki’s green values, a core pillar of the brand is the highly personalized customer journey.
“The amount of actual high touch and interaction with the people and the families is more important to me than the transaction of the sale,” Gusick says. “I can engage in ways where I express all of the warmth and affection that I feel for human beings.
“I actually think that being a woman and walking into the room and asking people to engage, I have an advantage. I think because we are life givers there’s subconsciously a more natural inclination for people to be drawn to or trust a woman when helping people transition out.”
Hehir says her leap into entrepreneurship was fueled by a desire to make an impact and set an example for her children. “I wanted to do things that are going to help people and their families, and I wanted my kids to see that we can do this,” she says.
Sisters and company co-founders Hehir and Delegan are both working moms – Hehir says Delegan even considers Brutus the dog to be her oldest child. Hehir says motherhood has influenced their company mission of “nourishing your pet while giving back to the community,” and inspired them to start a children’s philanthropy committee.
For a business founded on the nurturing power of “love and grandma’s bone broth,” Hehir says, leaning into their emotional side has helped the company build equity as an authentic, relatable brand in the pet industry, which she describes as an “old boy network.”
“My sister always says we’re real people, we have feelings. We’re not crazy emotional, but we are in touch with the emotional side – and in our industry, with pets that are part of the family, people are emotional about their pets. So I think that allows us to even be more of a humanized brand than if we were just thought up in the boardroom.”
. Never Make A Decision Based On Money
“Whether you’re female or not, my biggest piece of advice is to never make a decision based on money. That’s the worst thing you can do. (Decisions should be) based on the opportunity and what you’re going to learn from it, and how are you going to position yourself to do the next greatest thing. I think for women there’s always going to be obstacles. You just need to know how to maneuver around them. As long as you have your goals in mind and know where you want to be, then you know you’ll make the right decisions.”
– Kim Hehir, Brutus Bone Broth